ERPRevolution Hotel-IMS / Hospitality
Front desk done right: rooms, room types, bookings, check-in/out and folios.
What you'll gain
Take a booking through room types and rate plans, check a guest in and out with the folio and charge-to-room done right, work rate plans, OTA channels and corporate/travel-agent accounts, close the day with night audit and cash-up, and run housekeeping and room status so the property's stock and cash tell the same story — from quickstart setup through the full working day to after-the-stay follow-up.
Pass a real exam and earn a publicly verifiable certificate employers trust.
Unlimited practice mode + spaced-repetition flashcards, then unlimited exam retakes.
Keep the lessons and every future update to this course, forever.
What you'll cover
5 modules · 21 lessons · timed certification exam
1. Rooms & bookings 3 lessons
The room inventory, room-type pricing, the status board and reservations.
- Rooms and room status Preview · 18 min
- Room types & rate plans · 18 min
- Bookings & the reservation flow · 22 min
2. Check-in/out, folios & the rest of the ERP 3 lessons
Flipping room state, building the folio, billing it and cross-module wiring.
- Check-in, check-out & the audit log · 20 min
- Folios & charge-to-room · 18 min
- Guests, staff and consumables · 16 min
3. Rates, channels & the night routine 5 lessons
Pricing, distribution and the daily close that keep a hotel running.
- Rate plans & inclusions · 16 min
- Booking sources & OTA channels · 22 min
- Charge-to-room & corporate accounts (BTC) · 16 min
- Night audit & cash-up · 16 min
- Housekeeping, room status & hotel insights · 14 min
4. Standing the property up: setup, stores and distribution 4 lessons
The screens that exist before a guest does — Quickstart, the room-type audit, room attributes, bins, the three charge policies, travel agents, corporate accounts and both distribution channels.
- Quickstart, the room-type audit and room attributes · 22 min
- Bins: where hotel stock actually lives · 12 min
- Charge policies, travel agents and corporate accounts · 22 min
- Distribution: the channel manager and the direct booking engine · 20 min
5. The working day: arrivals, in-house and the close 6 lessons
One hotel day on the screens that run it — the flash, the calendar and the register, group arrivals and guest recognition, charge routing and housekeeping, then cash-up, the night audit and the logs.
- Reading the day: the flash, the calendar and the bookings register · 22 min
- Arrivals: group blocks and knowing your guest · 22 min
- In-house: charge routing and the housekeeping board · 18 min
- Closing the day: cash-up, the night audit and the utility logs · 22 min
- After the stay: NPS, message templates and the erasure request · 32 min
- Hospitality statutory returns · 12 min
Frequently asked
Is the certificate verifiable?
Yes. Every certificate carries a unique ID and a cryptographic signature. Anyone — an employer or a client — can confirm it instantly on our public verification page, with no login.
Do I need access to the live software?
No. The lessons teach with real, anonymised screenshots of the actual product, so you learn exactly what you'll see on the job. A live tenant helps but isn't required to complete the course or pass the exam.
How long do I have access?
Lifetime. Once you enrol you keep access to the lessons, practice mode and flashcards — including future updates to this course.
What happens if I don't pass the exam first time?
You can retake it — up to 5 attempts, with a 12-hour wait between attempts. Practice mode is unlimited, so rehearse with the same verified question bank until you're ready.
Can my team enrol together?
Yes. Talk to us about group and organisation rates — certifying a whole team is faster and cheaper than one at a time.
Continue your path
Learners taking this course often go on to: