Hospital-IMS for Front Desk & Admissions Officers

Where the front desk works in Hospital-IMS, the live menu groups you use, why one patient has one MRN, and the search-before-you-create habit that prevents duplicates.

• The front desk in Hospital-IMS: role and menu map Preview · 16 min
• Search before you create: View Patients · 18 min
• The MRN, the Patient-ID and General Customer · 15 min

Register Patient field by field, the additional-information fields an administrator can add, the patient ledger, birthdays and bulk messaging, identity verification, and Patient Attendance.

• Register Patient, field by field · 24 min
• Additional fields, identity verification and phone numbers · 16 min
• Patient ledger, birthdays and bulk messages · 17 min
• Patient Attendance: check-in, check-out and sessions · 16 min

Book Appointment as it really is on the live tenant, managing bookings from View Appointments (Arrive, Consult, Cancel/Reschedule), the Appointment Calendar, the Doctor picker, doctor and room slots.

• Book Appointment · 18 min
• View Appointments and the Appointment Calendar · 20 min
• The Doctor picker and doctor or room slots · 16 min
• Sales appointments: service bookings, not the patient pathway · 12 min

Putting booked and walk-in patients on the OPD Queue Board, triage categories and the call order, what Call Next Patient does, and the hand-offs to nurse, doctor and cashier.

• The OPD Queue Board and Add to Queue · 18 min
• Triage order and Call Next Patient · 15 min
• Hand-offs: nurse, doctor and cashier · 15 min

Linking a patient to NHIS, an HMO or a corporate scheme on Patient Insurance Cover, and raising a Pre-Authorization request before an admission or expensive service, then handing it to the insurance desk.

• Patient Insurance Cover · 20 min
• Requesting pre-authorisation and handing it on · 18 min
• After the decision: authorization code, bill Notes and the claims gap · 12 min

Reading the Bed Board and its four bed states, understanding wards and beds without configuring them, admitting a patient on the live form, and working with the Admissions list, transfer and discharge.

• Reading the Bed Board · 18 min
• Wards and beds: what the desk needs to know · 13 min
• Admit Patient · 20 min
• The Admissions list, transfer and discharge · 18 min

One chained shift from opening the desk to sign-out, covering registration, booking, queueing, insurance, admission and the end-of-shift reconciliation, plus a troubleshooting drill.

• Capstone shift: opening to admission · 25 min
• End of shift and troubleshooting drill · 18 min